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J&D Educational Services FAQ (Frequently Asked Questions)



Category: Main -> Frequently Asked Questions

Question
·How can I print an additional copy of my certificate?
·I don't have a credit card or don't feel comfortable using my credit card online. Can I pay with a check or money order?
·How do I become a Certified Pharmacy Technician? Do you offer professional certification exams?
·How do I know what questions I missed on a test?
·Do I have to give you my social security number to take a course on your site?
·What happens if I fail a test?
·I think there is an error on a course/test. What should I do?
·Can you send me a printed catalog of all your courses?
·Do you offer CE for a profession not currently listed on the site?
·Can I receive continuing education credits for your courses in my state?
·Does J&D Educational Services, Inc send my results to the Pharmacy Technician Certification Board or will I have to do it?
·Where do I get the Adobe Acrobat PDF reader?
·Can I test on line with courses I bought in book format?
·What if my Official Transcript will not print?
Answer
·How can I print an additional copy of my certificate?

If you need an additional copy of your transcript, simply click on the Your Transcript option from the main menu to view and print your transcript. Remember you must have a passing grade of 70% or better to receive credit for a course. Alternatively you can email us at info@jdeducation.com and an additional certificate will be sent to you by email the next business day.

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·I don't have a credit card or don't feel comfortable using my credit card online. Can I pay with a check or money order?

We are currently working towards accepting e-checks payments. In the meantime, we would be happy to take a check* or money order. You may do so by:

  1. Register for a CE account at the registration page (www.jdeducation.com/reg)
  2. Print a copy of the course and test you wish to take. Mail your check or money order for the appropriate amount along with your email address, name, home address, and the name of the course(s) you wish to take to:
      J&D Educational Services,
      PO Box 130909
      The Woodlands, TX 77393-0909

      Upon receiving your check or money order, we will mark the test as paid and notify you by email. At that time you may complete the test and receive your results and certificate of completion instantly.

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·How do I become a Certified Pharmacy Technician? Do you offer professional certification exams?

We do not currently offer training to become a Certified Pharmacy Technician. In some sections of our site, we may have a link to another site that tells you how to start a career as Certified Pharmacy Technician.

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·How do I know what questions I missed on a test?

When you do take a test, all questions that you have missed are marked incorrect with a red "X".

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·Do I have to give you my social security number to take a course on your site?

No. If you do not want to provide us with your social security number, all you have to do register for a CE account. This does not require a social security number.

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·What happens if I fail a test?

If you fail a test you are allowed to take the course again, at no extra charge.

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·I think there is an error on a course/test. What should I do?

While we strive to prevent errors on our site, we sometimes make a mistake. If you think you see an error on a course or test, we would very mcuh appreciate you completing a comments form on the "Contact Us" page.

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·Can you send me a printed catalog of all your courses?

You may print a catalog and order form at the How To Order Page (www.jdeducation.com/order)

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·Do you offer CE for a profession not currently listed on the site?

We currently offer CE for Certified Pharmacy Technicians only.

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·Can I receive continuing education credits for your courses in my state?

All courses offered are approved by the Accreditation Council For Pharmaceutical Education (ACPE) and are generally accepted by all states. All courses are accepted by the Pharmacy Technician Certification Board (PTCB), as CE for recertification. However it is ultimately your responsibility to find out whether our courses will be acceptable for continuing education credits in your state. If you have questions, we recommend that you contact your state board.

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·Does J&D Educational Services, Inc send my results to the Pharmacy Technician Certification Board or will I have to do it?

All contact with your state or national board is your individual responsibility. You are required to submit a recertification application to PTCB every two years. You must report your CE on the application at that time.

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·Where do I get the Adobe Acrobat PDF reader?

The current link to the Adobe Acrobat PDF reader is http://www.adobe.com/products/acrobat/readstep2.html.

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·Can I test on line with courses I bought in book format?

Yes. First you must be registered. Next, click on "Contact US" in the menu bar to the left and send us an email that contains your email address, name, courses you have purchased and want to test on line, and if available, the control number listed in the lower right hand corner of your tests sheets at the back of your book. We will then send you an email to let you know that you are ready to test. After you receive our email you simply return to the website (jdeducation.com), log on and click on "Take a Test". You can then test, get your results, and transcript at no additional charge.

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·What if my Official Transcript will not print?

Most often, the error in printing transcripts is due to a "bug" in Internet Explorer. To fix this error go to http://www.microsoft.com/downloads/ and download the latest version of Internet Explorer. If you continue to experience a problem, let us know by email or by phone (866-747-5545) and we will mail or fax you a copy.

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Copyright © 2017 J & D Educational Services
J & D Educational Services, Inc. in association and co-sponsorship with Texas Tech University School of Pharmacy provides continuing education for Certified Pharmacy Technicians. Texas Tech University School of Pharmacy is accredited by The Accreditation Council For Pharmaceutical Education as a provider of continuing pharmaceutical education.